Before starting development, we validated the idea for viability. To do this, we conducted customer development interviews with potential users of the new product. In other words, we decided to first identify the problem and then create a product that solves it, rather than the other way around.
We spoke with financial directors and management of companies that deal with cryptocurrency payments in some way. We conducted over a hundred interviews in total.
Our target audience consists of companies with 20 to 200 employees who fully or partially make cryptocurrency payments to their employees, freelancers, and partners. This includes not only Web 3.0 companies but also marketing agencies, game developers, and others.
During the customer development process, we asked clients to show us their current user journey: the systems they use for reporting, the systems they use for cryptocurrency payments, the networks and tokens they use for payments, how they manage documentation, and how they track statuses, among other things.
After conducting interviews with potential consumers of our new product, we made three key findings. Here they are:
- 90% of companies use Google Sheets or the Notion app for reporting.
- 98% of companies conduct transactions with tokens on TRC, ERC, or BSC networks.
Almost no one thinks about document management.
Based on the results of customer development, we made three key decisions:
1. Make the customer journey even shorter. If a company uses Google Sheets for reporting, they should be able to perform other operations there as well, such as making payments and managing documentation.
2. Support major blockchain networks. The solution should work on TRC, ERC, and BSC networks, which are used by potential clients.
3. Add support for major tokens. Our solution should work out-of-the-box with major tokens. Users should also have the ability to add new tokens if needed.